GENERAL TERMS AND CONDITIONS

Article 1 – Definitions

ZUIVER B.V.: the private limited liability company ZUIVER B.V., with its registered office at De Schoot 2, 1551 NB Westzaan, the Netherlands, registered with the Dutch Chamber of Commerce under number 35029777, hereinafter referred to as “ZUIVER”.

Quotation: ZUIVER’s offer to supply Products to the Customer, including a price quotation. Customer: the natural or legal person requesting ZUIVER to supply Products.

Agreement: any individual agreement between ZUIVER and the Customer concerning the purchase and sale of Products. General Terms and Conditions: these General Terms and Conditions of Sale of ZUIVER. 

Products: all items and goods offered for sale by ZUIVER to the Customer. Special products: all products made to order.

Article 2 – Applicability

These General Terms and Conditions apply to all requests for quotations, offers, Agreements and deliveries related to the sale and purchase of Products. ZUIVER rejects the applicability of any general terms and conditions of the Customer, unless explicitly agreed otherwise in writing and signed by both parties. If one or more provisions are null or voidable, this shall not affect the validity of the remaining provisions. Deviations from or additions to these General Terms and Conditions can only be agreed in writing with ZUIVER. All provisions are stipulated also for the benefit of ZUIVER’s directors, employees and contractors.

Article 3 – Quotations / Orders / Agreement

Quotations or price lists do not constitute binding obligations for ZUIVER. Quotations are valid for the period stated therein; if no period is stated, they are valid for fourteen (14) days and may be withdrawn until ZUIVER receives a written order. Quotations are based on information provided by ZUIVER or supplied by the Customer; only details included in the Agreement are binding. Orders become effective only after written confirmation by ZUIVER. The Customer must verify the order confirmation upon receipt and notify ZUIVER immediately in writing of any discrepancies. Orders for Special products cannot be cancelled. Cancellation of Product deliveries is possible by confirmed email, subject to the following costs unless waived by ZUIVER in writing: a. Up to 30 days before delivery: 50% of the invoice amount. b. 30 to 21 days before delivery: 65%. c. 21 to 14 days before delivery: 85%. d. 14 to 7 days before delivery: 90%. e. 7 days or less before delivery: 100%. At ZUIVER’s request, the Customer shall provide proof of creditworthiness and security; failure allows ZUIVER to suspend performance.

Article 4 – Prices

All prices are exclusive of VAT, taxes, transport/shipping, packaging, administration, insurance and other charges. Prices may be adjusted until order confirmation. ZUIVER may adjust prices with one (1) month’s notice due to market factors; no right of termination unless the increase exceeds 15%. If no price has been agreed, prices applicable at delivery apply. Increases up to 10% are deemed an acceptable margin and need not be notified. Storage costs between order confirmation and invoicing may be charged. Costs for complex quotations may be charged upon conclusion of an Agreement. ZUIVER may require advance payment. Costs resulting from changes by the Customer are fully borne by the Customer. Prices are indexed annually on 1 January based on the CBS price index.

Article 5 – Delivery Times

Delivery times are indicative only. Delivery times are extended by delays caused by insufficient cooperation of the Customer. Failure to meet a delivery time does not constitute breach and does not entitle termination, suspension or damages.

Article 6 – Shipment, Delivery and Collection

Delivery occurs upon arrival at ground floor of the Customer’s warehouse/showroom when shipped by ZUIVER or its carriers. Risk transfers upon delivery, defined as placing the Products under the Customer’s control. The Customer must accept delivery promptly and provide adequate unloading resources. Delivery is deemed to have occurred if the Customer fails to take necessary actions. The Customer is liable for all resulting costs and damages; prepayment may be required before (re)delivery. Partial deliveries are permitted and separately payable; non-payment allows suspension or termination. Delivery may be postponed due to production issues; cancellation is possible after three (3) months without liability. For collection, Products must be ready at the specified time; failure incurs costs with a minimum of €50 per invoice.

Article 7 – Retention of Title

Products remain ZUIVER’s property until all obligations are fulfilled and all claims are paid in full. Products may not be pledged or encumbered outside normal business operations. Products must be stored with due care, insured at invoice value; claims against insurers are pledged to ZUIVER upon request. ZUIVER may reclaim Products in case of default; access must be granted immediately. Other rights of ZUIVER remain unaffected.

Article 8 – Inspection / Claims

Packaging must be inspected upon delivery; defects must be noted on the waybill and reported within 48 hours with photos. If packaging is intact, Products must be inspected within fourteen (14) days. Claims must be submitted by confirmed email with detailed photos; each delivery is treated separately. Legal actions must be initiated within one (1) year after timely notification. Claims do not suspend payment obligations. Minor variations are acceptable and not grounds for claims. Claims are accepted only if inspection in original condition is possible. If justified, ZUIVER may replace Products or credit the purchase price. Acceptance of a claim creates no precedent. Returns require prior written approval; late receipt voids the claim. No claims for Products processed after delivery. Disputes may be assessed by an independent expert; costs borne by the losing party.

Article 9 – Liability

ZUIVER is not liable for damages or penalties; if exclusion is invalid, liability is limited to insurance coverage and invoice value; no indirect or consequential damages. No liability for modified or repaired Products. The Customer indemnifies ZUIVER against consumer claims after acceptance. No liability for non-compliance with statutory requirements.

Article 10 – Force Majeure

In force majeure, ZUIVER may suspend or terminate without damages. Force majeure includes strikes, fire, floods, disasters, war, trade restrictions, government measures, epidemics/pandemics, supply delays, labor shortages and similar impediments. Upon termination, available Products are accepted and paid pro rata; extra costs may be charged.

Article 11 – Warranty / Service

Products meet normal standards for intended use at delivery. Proven manufacturing defects within the warranty period will be remedied, replaced or refunded at ZUIVER’s discretion: a. Retail/e-commerce/distributors (household use): 3 years (0–1 year 100%, 1–2 years 50%, 2–3 years 30%). b. Business end use or self-use: 2 years (0–1 year 100%, 1–2 years 50%). c. Intensive use (hospitality/public spaces): 1 year. d. White Label Living, Housecraft Living and Special products: 1 year unless agreed otherwise. Warranty is void in cases of unauthorized modification, improper use, normal wear, acceptable tolerances, or showroom/sample/second-chance sales. Within one (1) year, defects due to poor manufacture/installation may be repaired or replaced; no additional liability. Warranty claims must be reported within fourteen (14) days of discovery; Products must remain unchanged. No warranty for altered or abnormally used Products. The Customer indemnifies ZUIVER against third-party claims except in cases of gross negligence by ZUIVER. The Customer must maintain adequate liability insurance.

Article 12 – Payments

Invoices are payable within thirty (30) days without set-off or discount unless agreed otherwise. Late payment incurs statutory interest automatically. Collection costs amount to 15% of the principal, minimum €500 excl. VAT

Article 13 – Intellectual Property Rights

All IP rights to brands, trademarks, trade names, domains, logos, slogans, images, designs and product names belong to ZUIVER or third parties and may not be used without prior written consent.

Article 14 – Default and Termination

In case of insolvency, suspension of payments, seizure, closure, transfer, liquidation or significant financial change, ZUIVER may terminate without court intervention and claim damages. In such cases, all claims become immediately due and payable.

Article 15 – Partial Invalidity

Invalidity of any provision does not affect the remaining provisions. 

Article 16 – Governing Law and Jurisdiction

Disputes shall be settled amicably; failing that, the competent court in Haarlem has jurisdiction, without prejudice to ZUIVER’s right to choose another competent court. Dutch law applies; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Westzaan, January 2026